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Careers at NACS

 

 Education Coordinator

 

​Position Summary
The NACS Value Centers include knowledge, connections, advocacy and the annual Show. We offer education at the NACS Show, HR Forum, Leadership Forum, global forums, and other events. The purpose of education at these events is to help lead the industry in solving key business challenges, engage members, ignite new members, and generate revenue for NACS.

The successful candidate will work under the supervision of the Director of Training and Development, along with the Education team and will develop, coordinate and communicate Education efforts, as well as calculate and report on results. A primary duty of this role includes preparing Education Session presenters and aiding them in the development and formatting of their content. This role includes content development, implementation, evaluation and administrative efforts.

The successful candidate will have experience and competencies in instructional design using ADDIE, building and maintaining relationships across internal and external stakeholders, and a passion for excellence in the customer experience. The successful candidate will interface with internal stakeholders and subject matter experts (Member Services, Marketing, Products and Services, Expo, etc.) and external stakeholders to promote the education of our convenience and fuel-retailing members.

Who We’re Looking For
We are seeking a positive candidate with a growth mindset, and interest in their own professional development to join our high-performing team. Experience in Education or Training within a business environment is required.

Key Responsibilities
• Assist with the planning, development and execution of Education Sessions at the annual NACS Show to include coordination with event speakers, attendees, and NACS Staff. Specifically, support the content development of education sessions by liaising with speakers
• Execute post event follow up including evaluation summary and documentation, speaker thank-you letters, and attendee communications
• Develop printed materials (badges, sign-in sheets, certificates, on-site handouts or programs, etc.)
• Assist in the confirmation, enrollment, and verification for NACS education program attendees
• Assist in outreach to member organizations about education programs
• Partner with program leads to update, enhance, and distribute educational materials
• Research solutions to educational needs identified by our members
• Report on training attendance and evaluation metrics
• Utilize Adult Education principles and stay up-to-date on new training methods and techniques to use
• Complete administrative tasks such as assisting with the completion of non-employee expense reporting, placing print orders, and confirming dates with vendors
• Communicate with educational program attendees on logistics
• Attend select NACS events as staff support
• Provide support for special projects as required

Education and Experience
• 1-2 years of experience in education, or training and development within an organizational setting required
• Bachelor’s degree preferred
• Proven experience utilizing ADDIE to develop instructional content
• Intermediate to advanced proficiency and experience with Microsoft PowerPoint required
Skills Required
• Excellent interpersonal, verbal, and written communication skills and proven ability to communicate effectively with all levels of the organization
• Organized, proactively independent, and detail-oriented with the ability to implement winning ideas
• Demonstrated ability to manage internal and external customer relationships and expectations
• Team player with attention to detail and pride in positive customer experiences
• Ability to work on a high-performing team within a collaborative environment, and assist team in main education event, the NACS Show
• Comfort in facilitating and presenting in front of small and large groups
• Openness to giving and receiving coaching

Location
• The NACS Education Coordinator is expected to work onsite at our offices at 1600 Duke Street Alexandria, VA.
• Up to 15% travel is required for attendance at select NACS sponsored events

Additional Information
Final interviews will include a 30-minute presentation where you’ll teach us how to do something (it could be anything). You’ll be asked to submit your module design/ development, including leader and participant guides and an evaluation plan.

Interested candidates should send cover letter and resume to Jenna Collard, Education Program Manager, 1600 Duke Street, Alexandria, VA 22314, jcollard@convenience.org.

NACS is an Equal Opportunity Employer, dedicated to a policy of non-discrimination in employment on any basis. All applicants will be considered for all positions on the basis of qualifications and without regard to race, color, religion, sex, national origin, age, marital status, veteran status, disability, sexual orientation, and any other legally protected status.

 

 Marketing Manager

 

As a member of the 6-person NACS Marketing team, this role is responsible for developing and executing a clearly defined marketing strategy in a manner that supports the association’s marketing and communications efforts while increasing NACS brand equity. Among other projects, incumbent leads the organization’s retail membership marketing function; therefore, experience with member/customer acquisition, activation, engagement, and retention marketing is highly desired. 

Duties and Responsibilities

  • Responsible for ongoing evolution and development of marketing vision and strategy for NACS membership, events, products, and services
  • Work closely with the VP and Director to develop, implement and manage marketing plans and tactics; in addition, work closely with VP and Director to strengthen value proposition messaging and brand implementation across all online and offline channels
  • Partner with internal stakeholders (internal clients) to achieve business unit goals and objectives
  • Work with external partners to develop value-adding business relationships and programs targeted toward key audience segments
  • Effectively execute marketing programs through team collaboration, tracking, competitive research and pushing the envelope to regularly test new and emerging channels
  • Oversee the day-to-day marketing efforts and implementation for NACS retail membership, products, program, events and services
  • Perform rigorous analysis to identify potential value creating opportunities, creating business cases and developing the requirements to implement associated strategies
  • Evaluate results against benchmarks and goals to measure the effectiveness of marketing programs and implement improvements as required
  • Measure the success of marketing activities and report results to management
  • Participate in, initiate and monitor conversations across a variety of social channels, utilizing social listening tools when appropriate
  • Possess a keen interest in professional development, learning and growth; expand functional competencies by identifying opportunities for improvement, attending educational programs, reviewing publications, etc.
  • Other duties as required by business need 

Requirements and Primary Selection Criteria

  • Member or customer lifecycle marketing experience
  • 2-6 years of marketing experience
  • 2+ years digital marketing experience
  • 2+ years of demonstrated social media expertise
  • Master’s degree in marketing (pursuing or attained) preferred
  • Excellent communication and writing skills
  • Ability to multitask, operate under pressure, and meet deadlines
  • Sound project management skills
  • Strong understanding of the principles of marketing and measurement
  • Attention to detail
  • Team player – works to ensure team goals are met or exceeded; strong capabilities in partnering with internal stakeholders to achieve desired outcomes 
  • Computer proficiency with Microsoft Office; strong Word, Excel, PowerPoint, and email (Outlook) required

Interested candidates should send cover letter and resume to Doug Reed, Chief Marketing Officer, 1600 Duke Street, Alexandria, VA 22314; dreed@convenience.org

NACS is an Equal Opportunity Employer, dedicated to a policy of non-discrimination in employment on any basis. All applicants will be considered for all positions on the basis of qualifications and without regard to race, color, religion, sex, national origin, age, marital status, veteran status, disability, sexual orientation, and any other legally protected status.