NACS Convenience Summit Asia

Pablo Andonie comes from a business family in Honduras—his grandfather was founder and leader of a corporate group called Grupo Mandofer. Andonie began working in the family business in 1998, starting from the bottom working his way up for 15 years. In 2012, Andonie and his wife left Honduras to start their own business, AMPM, in Nicaragua. Andonie also led the purchase of one of his family's companies, INFARMA, in Honduras. Andonie studied industrial engineering at UNITEC Honduras and earned an MBA in finance from ADEN Business School. Andonie and his wife, María Lissette Castellón, have a daughter and a son.

Henry Armour is the president and CEO of NACS. He grew up working in his family’s retail businesses, Armour Oil Company, rising to the position of vice president and COO in 1977. In 1980, he joined The Standard Oil Company of Ohio, where he served as manager of development strategies. He later founded West Star Corporation, which grew to include 59 NOW! convenience stores, truck stops and quick-service restaurants in the Pacific Northwest until he sold the company in 2004. In 1988, Armour founded Epoch Corporation, which operated retail enterprises in California.

He became president and CEO of NACS in July 2005, having also served as the association’s chairman in 2002 and 2003. Armour earned a BA in economics from Stanford University, an MSc in economics from the London School of Economics, and an MBA and PhD in economics from Stanford University.

Dae Ryun Chang is a Leading Professor at SUNY Korea. He spent 35 years as Professor of Marketing at Yonsei School of Business. He received his Doctorate from Harvard University, his MBA from Columbia University, and his BCom from the University of British Columbia. A former Dean of the Graduate School of International Studies at Yonsei University, he has held visiting faculty appointments at Helsinki School of Economics, Hong Kong University of Science & Technology, Australian National University, Singapore Management University, Nanyang Technology University, and was a Visiting Scholar at Columbia University, University of Vienna and University of St. Andrews. His research interests lie in integrated brand communication including film narrative effects, and corporate social responsibility, with publications in Management Science, Journal of Marketing, Psychology & Marketing, the Journal of Product Innovation Management, and Journal of Business Research. He has developed 7 Massive Online Open Courses on the Coursera Platform with over 70,000 learners. As part of his interdisciplinary research, he also makes narrative and documentary shorts that have been screened at international film festivals.

As Global CMO & SVP for Shell Global Mobility business, Carol responsible for Shell’s Mobility products, services, campaigns, digital solutions and analytics, E-mobility and low carbon fuels, and importantly elevating customer experiences for 30 million+ customer daily across 46,000 retail sites over 80 countries. This makes Shell the number one Mobility retailers in the world. Carol also hold the position as Chairman of board Shell Brands international, and non executive director of Shell Downstream JV in Turkey. Her vision is to delight the customers, grow brand and develop innovative mobility solutions to drive sustainable growth TODAY & TOMORROW. Carol has had rich global career, worked and lived in China, Canada, USA, Singapore and UK. And have led very sizable global multi culture organization. Before joining Shell, Carol enjoyed 20 years of a successful international career at P&G marketing where she led four billion dollar brands and high performance teams across 4 global business units. Carol is an ambassador for gender equality, striving for a more balanced future where women have the same opportunities and influence as their male colleagues. Carol is also passionate about building, developing and empowering people to reach their full potential!

Tom Fleming is a partner at Oliver Wyman (OW), specializing in retail and travel loyalty. Tom has spent 10 years at OW working on a broad spectrum of loyalty topics, including; program (re)design, transfer pricing and economics, credit card strategy, partnership negotiations, program spinoffs and merges. Tom has global loyalty experience working with leading convenience and fuels retailers, grocers, airlines and hotel chains.

Brian is a Managing Director and currently leads Accenture’s Global and North America Fuels & Convenience Retail practice. He has spent the last 19 years working with 20+ fuels and convenience retailers around the world. Brian is passionate in helping to drive innovation throughout the business and ultimately setting clients up to capitalize on future trends. His experience stretches across customer experience, mobility, AI / GenAI, analytics, loyalty, retail site systems, payments, M&A, and large-scale complex deployments – spanning all channels of trade including Company Owned & Operated, Branded Wholesalers, Dealer, and Franchisee models.

Brian holds a degree from the Kelley School of Business, Indiana University, Bloomington and is a certified Program Management Professional (PMP).

Brian is married to his wife of 15 years, Emily, with two children, Abby (13) and Connor (9) – with his lovely dog Randall. He enjoys playing golf, racquetball, and basketball!

Jeff Hassman has 30 years of marketing and product experience inside and outside of the convenience retail and fuels marketing industry. Jeff joined PDI through the acquisition of Excentus, where he was the Chief Marketing Officer supporting Excentus’ white label loyalty programs and the Fuel Rewards Program. Before Excentus, Jeff was Managing Director at JP Morgan Chase, responsible for executing marketing and customer engagement programs for Chase's credit card portfolio. Within the industry, Jeff led category management and c-store marketing for RaceTrac Petroleum and Sunoco’s APlus Stores. Jeff holds an Electrical Engineering degree from the United States Military Academy at West Point and an MBA from the University of Pennsylvania's Wharton School of Business.

Meet Jaewon Lim (Jay), the founder and Global CEO of GOPIZZA. His journey kicked off in 2016 with the humble beginnings of a food truck operation right by the Han River in Seoul, Korea. Fast forward to today, and GOPIZZA boasts an impressive 200 outlets across seven countries and substantial funding of 50 million USD, firmly establishing itself as the most valuable Food & Beverage startup in South Korea.

Jay's accomplishments have garnered recognition on a global scale. In 2019, Forbes Asia acknowledged his achievements by naming him one of the "30 Most Influential CEOs Under 30." The Financial Times recognized GOPIZZA as one of the rapidly emerging companies in the Asia Pacific region in 2021 and 2022. He was asked to join an economic delegation to the United States alongside the President of Korea in 2023. This remarkable experience led him to the President's Office, where he showcased GOPIZZA's innovative technology and personally served pizza to distinguished figures, including top conglomerate leaders and the President himself.

Before embarking on his entrepreneurial journey, Jay graduated from Singapore Management University in 2012, where he excelled academically as a Dean's List student majoring in Marketing and Strategic Management. He furthered his education at KAIST, earning a Master's degree in Management Engineering in 2015.

With a background spanning both California and South Korea, Jay possesses a diverse perspective cultivated by exposure to various cultures. His career began at a global advertising agency, igniting his passion for branding. Inspired by iconic brands like Nike and McDonald's, he set out to create the "McDonald's of pizza." Grounded in values of perseverance in solving problems and a deep belief in human kindness, Jay's narrative unfolds in the vibrant city of Seoul. Beyond being a CEO, he is a devoted husband and a proud father to a beautiful daughter and a brave chihuahua. Guided by his vision of making GOPIZZA "The Pizza Everywhere Company," Jay is leaving his mark, one slice at a time.

Yixin Ma is an Associated Partner in McKinsey & Company’ Shanghai office with 8 years of experience in Consumer & Retail. She leads Retail practice in McKinsey Greater China region, serving retailers of different formats – such as convenience, pharmacy, grocery, e-commerce – to drive growth through digital transformation, retail analytics, and organization upskilling.

McKinsey & Company is the largest management consulting firm in the world. We help world's leading businesses, governments, and institutions on not only the traditional strategy, but also on business building and implementation. We have broad and deep Retail expertise, with 3,000+ engagements over the last 5 years, serving 21 of top 25 global retailers.

NIQ, we deliver the Full View, the world’s most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are a leading global consumer intelligence company with strong, market-leading topline growth enabled by new, innovative product offerings and modern technology with attractive margins that create substantial value for our customers, employees, and shareholders.

I am leading Retail Vertical in Korea. I worked for NIQ 16 years in Korea for servicing and consulting retailers and manufacuters in FMCG area. Also worked for North Asia and Africa for product deployment and operations.

Before join the NIQ, worked for Carrefour Korea for 10 years for store operation, appliance buyer and marketing

In his current role, Mark Wohltmann is responsible for the strategic development of NACS|Global, the exclusive, worldwide network, supporting its members’ businesses and their careers within the convenience- and fuel-retailing industry.

Mark has more than 20 years of experience in research & consulting, with a focus on FMCG/CPG and Retail. Prior to joining NACS in late 2016 Mark worked in Strategic Product Development with the Nielsen Company in Europe, developing solutions for clients from the Convenience Retail, HoReCa, eCommerce and Tobacco industry. Prior to this Mark worked with the start-up USP Market Intelligence, setting up Germany's largest convenience retail panel, as well as with Combera (Advantage Smollan), developing Marketing- and sales strategies for FMCG companies, entering the convenience retail sector.

Mark started his career in the advertising industry, focusing on trade marketing and sales advertising in impulse retail channels, working with Dorland in Berlin and with Grey and BBDO in Duesseldorf after studying business administration at the University of Siegen and being trained in advertising consulting.