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The Association for Convenience & Fuel Retailing

Technology


More and more, cutting-edge advances are helping convenience stores to quickly satisfy on-the-go customers’ needs.

 
 

 

 

 Age verification

 
  • SmartMart
    SmartMart (Memphis, TN) is the world’s a fully automated, drive-through convenience store. Customers can drive or walk up to one of four windows, select from 2,000 different items. (2003)
     
  • Metro Future Store
    The Future Metro Store (Düsseldorf, Germany) is field testing technologies that, within the next decade, will further reshape convenience store retailing. (2003)
     
  • Creating New Offerings
    Stores are focusing on offers to target specific consumer segments, whether working moms or the unbanked. Featured companies: Quick Chek Food Stores (Whitehouse Station, NJ), Open Pantry Food Marts of Wisconsin, Inc. (N. Brookfield, WI) and The Parker Companies (Savannah, GA). (2005)
     
  • Reducing Credit Card Fees
    With credit card fees escalating, retailers are seeking ways to reduce fees, whether by promoting no-fee cards or by offering cash discounts. Featured companies: Tooley Oil Co. (Sacramento, CA), Manley’s Mighty Mart (Binghamton, NY) and New West Petroleum (Sacramento, CA). (2005)
     
  • Loyalty
    Loyalty can mean loyalty cards – or other innovative ways to reward customers for their patronage. Featured companies: Mirabito Fuel Group (Sidney, NY), Priya Corp. (Brookfield, WI) and Holiday Stationstores (Bloomington, MN). (2005)
     
 

 Kiosk

 
  • Sheetz (Sheetz Inc.)
    This is the first modern location for Sheetz without gasoline or parking, with a complete focus on the food and beverage offering. The nearly 15,000-square-foot location is “a giant sandbox” to experiment and develop programs to redefine the company. (Morgantown, WV) (2015)
     
  • Sheetz
    A new convenience restaurant (Altoona, PA), a hybrid concept combining quick casual dining and a convenience store, may revolutionize the convenience store industry. (2004)
     
  • Circle K
    Circle K (Modesto, CA) introduced the world’s first Internet-enabled lottery kiosk, giving lottery players a more robust entertainment experience and reducing lines at the cash register. (2003)
     
 

 Loyalty

 
  • Kum & Go
    The company’s new marketplace design prototype has a variety of unique offerings for customers, especially around fresh, with the goal to create the store of the future for associates and for customers. (Johnston, IA). (2016)
     
  • Brew Thru
    Brew Thru (Jockey’s Ridge) has evolved considerably since it began selling snacks and drinks in the 1970s. Today, the company’s five stores sell convenience and an experience — it has a booming t-shirt business and is even sponsoring concerts. (2014)
     
  • Twice Daily
    From the pumptoppers to the LED sign over the entrance to the store greeter, the concept of Twice Daily (Nashville, TN) is about creating a culture that encourages customers to come to the store more than once a day — twice daily. (2014)
     
  • MAPCO Express
    As customers increasingly rely upon the phones for everything from social media to commerce, MAPCO (Clarksville, TN) focuses on creating a unique experience customized to the customer via their phones, whether at the store, at the pump or even at home. (2014)
     
  • HyperSonic Sound
    A revolutionary new use of sound, developed by American Technology Corp. (San Diego, CA), focuses sound like a laser, allowing retailers to use discrete sound to communicate to customers, creating literal shelf talkers. (2004)
     
 

 Payments

 
  • Sheetz (Sheetz Inc.)
    This is the first modern location for Sheetz without gasoline or parking, with a complete focus on the food and beverage offering. The nearly 15,000-square-foot location is “a giant sandbox” to experiment and develop programs to redefine the company. (Morgantown, WV) (2015)
     
  • The Cube
    The prototype drive-thru convenience store offers customers a way to shop for a range of items without leaving their cars. The store has a full kitchen, fresh foods and online ordering, and takes advantage of a small lot that doesn’t work for other retail formats. (Norman, OK) (2015)
     
  • Brew Thru
    Brew Thru (Jockey’s Ridge) has evolved considerably since it began selling snacks and drinks in the 1970s. Today, the company’s five stores sell convenience and an experience — it has a booming t-shirt business and is even sponsoring concerts. (2014)
     
  • Twice Daily
    From the pumptoppers to the LED sign over the entrance to the store greeter, the concept of Twice Daily (Nashville, TN) is about creating a culture that encourages customers to come to the store more than once a day — twice daily. (2014)
     
  • MAPCO Express
    As customers increasingly rely upon the phones for everything from social media to commerce, MAPCO (Clarksville, TN) focuses on creating a unique experience customized to the customer via their phones, whether at the store, at the pump or even at home. (2014)
     
 

 Scheduling

 
  • Washingtonian Café
    The Washingtonian Café (Bethesda, MD) developed a high-end coffee program to cater to an upscale clientele. (2002)
     
 

 Services

 
  • Douglass Distributing
    Douglass Distributing Co. (Sherman, TX) new hypermarket and supermarket fuels competitors the “scorched-earth treatment” while focusing on enhancing the customer experience. (2002)
     
  • 7-Eleven
    The 7-Eleven Laboratory Store (Plano, TX) is a real operating store that’s open 365 days of the year, 24 hours a day, enabling the company to fine tune ideas before it takes them system wide. (2002)
     
  • Boingo (Santa Monica, CA)
    WiFi 8011.b wireless Internet technology is being employed by Boingo (Santa Monica, CA) at retail settings to enhance the customer experience. (2002)
     
  • Washingtonian Café
    The Washingtonian Café (Bethesda, MD) developed a high-end coffee program to cater to an upscale clientele. (2002)
     
 

 Touchscreen

 
  • Foodservice
    Convenience stores are becoming destinations for foodservice, whether traditional favorites or unique items like stir fry or steamed buns. Examples include QuikTrip (Broken Arrow, OK), Rutter’s Farm Stores (York, PA), Pops (Arcadia, OK) and Famima!! (Los Angeles, CA). (2008)
     
  • One of a Kind
    The 66-foot soda bottle out front tells people that Pops (Arcadia, OK) is serious about design and soda. (2008)
     
  • Pops: Store Tour
    Take a quick tour of a unique store and its operations at Pops (Arcadia, OK). (2008)
     
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