MILWAUKEE, WI - Productivity solutions provider RedPrairie Corporation announced earlier this week that Sheetz has realized increased customer service efficiency at its more than 365 stores with RedPrairie's Execution Management solution, a tool that bolsters store level executions while allowing executives to track compliance and manage exceptions.
"With Execution Management, our original intent was to provide our store management team with targeted operations based communications," said Jim Wenner, Sheetz vice president of information technology. "Now, the solution has been adopted by all departments to improve our communication and execution at store level."
"RedPrairie's solution has helped our managers to better prioritize and delegate responsibilities, giving them more time to focus on driving sales and improving customer service. In addition to improving execution at the store level, it allows corporate to track completion compliance and manage the exceptions, which is critical when there is a product recall," said Steve Winegardner, Sheetz Programming Services Manager. "We hope to use the system in the future to help determine and direct best practices among store employees - and improve workforce efficiency across the board."
"RedPrairie congratulates Sheetz on improving their communication process and productivity with our Execution Management solution," says RedPrairie CEO Mike Mayoras. "We continue and aim to improve 'one stop' management of store execution across all retail segments."