Personnel management is one of the most critical responsibilities of a store operator. The old saying of "Employees will make you or break you" is even more prevalent in today's customer environment; as the price of gasoline continues to rise the customers are becoming more demanding for customer service and appreciation. Customer counts are down in this tough economy and keeping existing customers are more important than ever and less expensive than trying to create new ones. With unemployment on the rise; the labor pool is growing with a great opportunity to get coachable employees. This training session is specifically designed for the small business operators who recognize the importance of having the right staff and provides techniques to get the best performance out of new and existing employees. Learn how to coach, motivate and compensate employees with a goal of reducing employee turnover and increasing customer satisfaction. . Class size is limited to 35 participants and pre-registration is required. Walk-in attendees will be accommodated on a first-come, first-served basis.
- How to improve your coaching techniques
- How to hire right the first time
- How to evaluate a new or existing employee
- How to motivate employees
- Different ways to compensate employees without giving away the profits