Approximately 30% of your gross profit dollars goes towards payroll, payroll taxes, workman’s comp and health insurance.  What’s your ROI on that investment?  Do your store employees generate sales for your stores or do they simply run the register?  With rapidly escalating operating costs and the worst economy since the depression of the 1930’s, if now isn’t the time for store employees to be generating sales, then when?   Your front line store employees are the key link to your company’s mission, vision, and ultimate success - but do they know thatWhile many company’s make bold proclamations that “Our people are our greatest asset”, few backup those words with meaningful action. This workshop will provide you with the hard financial economics of the store employee, customer connections and what your company needs to do to ensure this connection happens on a consistent basis.  

What You Will Learn

• The value of the employee-customer relationship
• How to get your store employees to behave like owners
• How to measure, recognize and reward the right behaviors to ensure future behaviors