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International Track

Workshops

Now Serving Greatness: Customer Service Research Around the Globe 
International Track
Wednesday, October 21 | 8:00 AM to 9:00 AM    Location: N241 

Why do customers shop convenience stores? What was their mission entering the store and their impression leaving the store? Hear results collected by researchers capturing customer shopping feedback in the United States, United Kingdom and Australia.

What You Will Learn

  • Do shoppers across the globe have a lot in common?
  • Best practices in the US, UK and Australia and their shopper responses
  • What impact the global recession has had on shoppers
 
Moderators Speakers

Neerja Kathuria
NACS
Vice President, International & Industry Analytics
 
 

Brett Barclay
HIM!
CEO
 
Michael Greene
HIM!
CEO