Terry McKenna is an internationally acclaimed speaker and author on the topic of human capital optimization - transforming human capital into financial capital.  Terry’s most recent book, Hire the Best C-Store Employees – Interviewing Tactics for Hiring Employees Who Can Actually Make You Money, was a top seller in 2010.  Terry writes a monthly column for National Petroleum News (NPN) and Tobacco Retailer and has been featured in The Wall Street Journal, as well as the Harvard Business School corporate training video, Benchmarking Outside The Box.

Terry is principal and co-founder of Employee Performance Strategies, Inc. (EPS), along with its division, Convenience Store Coaches, both founded in 1997.  EPS is the leading authority in helping organizations achieve greater financial results by optimizing employee job performance.  EPS develops high-performance workforces through training, consulting and process improvement.  Unlike other service providers EPS is unique in that no other company has the depth and breadth of experience in understanding and relating to operators and their employees like EPS, due to their extensive history and exclusive focus on the convenience/petroleum industry.

Prior to founding EPS, Terry worked 17-years with Mobil Oil Corporation – U.S. Marketing Division.  While at Mobil, Terry led the development and implementation of a national customer service strategy, in addition to leading the achievement of ISO-9002 certification for customer service for convenience stores for Mobil’s Singapore marketing affiliate.