Together with the NACS Convention & Events Committee, NACS is proud to announce the line-up of educational sessions for this year's NACS Show. This year, we personalized all of our over 60 workshops for specific departments and job functions. So whether you are the senior leader, the category manager, the techie, the operations "go-to" guy, the petroleum guru or an independent operator, you'll be able to attend workshops that are jammed with strategies and ideas just for you.

View the workshops within each track below.

expand all |  contract all

Foodservice

Track Leader: Gregory Parker, President/CEO, Parker's dba The Parker Companies =A 24-Hour Buzz: Effective Beverage Marketing =Creme de la Creme: Having The Best Foodservice Workforce =Dashboard Dining: Grow Your Grab-And-Go =Foodservice Fundamentals: Recipes For Success =Inside Washington: Congressional Agenda For Foodservice Regulations =Mixing In Technology To Improve Your Foodservice Offering =Expanding Your Foodservice Program

International

=Convenience Industry Global Achievement Award Competition =Convenience Retail: A Global Overview =Global Store Design Innovations =International Green Best Practices: What Should Retailers Do And How Does It Make Economic Sense? =Now Serving Greatness: Customer Service Research Around The Globe =The Future Of Global Fuels: Shifting Supply And Demand Patterns

Marketing/Category Management

Track Leader: Ieva Grimm, Research/Brand Manager, Sheetz, Inc. =It's Not What They Say, But What They Do: Shopper Behavior In Challenging Times =How Many Is Too Many? Making Your Product Selection Work For You =Please, Come In! Finding And Getting The Attention Of New Customers =Price Check: How Can You Deliver More Consumer Value During Tough Times? =The New Product Pipeline: Differentiation or Duplication? =Tobacco Retailing In The U.S.: Where's It Headed And What It Means To Your Business =Weaving In The Web: Using Electronic Media To Connect With Your Customers

Operations

Track Leader: Nichole Torsey, President, Mt. Counties Supply Co. =Creating A Culture Of Risk Avoidance =Finders Keepers: Using High Unemployment To Your Advantage =Front Line To Bottom Line: Why Improving One Increases The Other =Inside Washington: U.S. Labor Law Update =It IS Easy Being Green =NACS HR Forum Fall: Redefining The Role Of HR In A World Of Musical Chairs =So Clean You Could Eat Off It...Or In It

Petroleum

Track Leader: Jeff Miller, President, Miller Oil Company, Inc. dba Miller Mart =Fuel As Your Number 1 Category: Making The Most Of Your Gasoline Offer =Inside Washington: Filling Up On Fuel Issues =Inside Washington: Legislation, Regulation and Angst Of Petroleum Retailing =Mastering The Strategic Concepts In Physical Fuel Purchases =Oil By The Numbers =What Do Consumers Think-Or Know-About Gas Prices? =What Is Hedging? Explain It To Me Simply!

Professional Development

Track Leader: Jay Ricker, President, Ricker Oil Company =How May We Help You? Customer Service In Action =How To Cope With Your Life Digitally =How To Talk Your Way To The Front Page =Leadership: Credibility Is The Cornerstone =Solving Stress =Supervisors At Their Best: Lessons Learned From The NACS Leadership Challenge Class Of 2009

Senior Leadership

Track Leader: Richard Oneslager, CEO, Balmar Petroleum =Cash Cows, Stars, Dogs, and Question Marks: What's in Your Matrix? =C-Store Real Estate: Whose Market Is It? =Fast, Forward, Change: Embracing New Ideas In Convenience Retail =Find Me the Money =Industry Economic Performance: A+ or D-? =Inside Washington: Fighting Credit Card And Interchange Fees =Inside Washington: Industry Update =Outside the Boardroom: Benefits of Advisory Groups =Succession Planning: Beyond the Family Tree

Small Operator

Registration is required for each of the following workshops, separate from the NACS Show registration. Click here for registration form. =Alcohol Management Certification =Food Safety Training Certification Program =Small Operator Certification Program

Supplier

Track Leader: Brad Heetland, Region Vice President, Kraft Foods Global =Convenience Retail: Key Future Trends For Suppliers =Selling To Small Operators: Why The Silent Treatment Isn't Helping You =The Changing Economy: A Supplier's Guide To Survival In The C-Store Industry

Technology

Track Leaders: Lesley Saitta, CEO, Impact 21 Group, LLC / John Zikias, COO, Impact 21 Group, LLC =A Path to Enlightenment: The Direct Root to Data Security & PCI =Improving Your Profitability With Green Technologies =Power And Profit Through the Petroleum Convenience Alliance for Technology Standards (PCATS) =Table Talk: Small Operator Technology Solutions =The Economics Of Loyalty Technology: Can You Afford It? =The Law and Data Security: Legal Developments Protecting Consumer Data =The Mobile Advantage