October 21
10:30 – 11:45 AM
Travel industry executive Roger Dow will share what the beleaguered travel industry is doing to differentiate and compete, and he will address many of the issues that convenience and petroleum retailers face including how organizations can build customer focused teams. With customers increasingly defining value as better, faster, cheaper, Dow will share how to make customer loyalty the critical differentiator. Read the press release.
Roger Dow was also recently featured in an meetings.com article, Roger Dow Leads the Troops. Check it out.
Thursday, October 22
Hilton Center
9:30 AM — 10:45 AM
Chet Cadieux, president and CEO of QuikTrip Corp. (Tulsa, OK) and Dean Durling, president and CEO of Quick Chek Corp. (Whitehouse Station, NJ), will give audience members a rare glimpse into their successful businesses. The panel presentation will take a close look at how two successful companies continue to innovate and grow their customer bases, with practical examples for other retailers to consider. The innovative retailers will also discuss what the future holds for their businesses and what they believe for the industry. The session will be moderated by Steve Sheetz, chairman of the board of Sheetz Inc. (Altoona, PA). Audience questions will be welcomed. Read the press release.
Thursday, October 22
Hilton Center
11:00 AM — 11:45 AM
This fast-paced video presentation delivers the ultimate in store tours. See and hear new ideas in convenience retailing, both in the United States and abroad. Attendees will get a multitude of ideas to take back and implement in their own stores.
October 23
9:00 – 10:00 AM
President Bill Clinton served two terms as the 42nd President of the United States, during a time of tremendous prosperity and change. After leaving the White House in 2001, he established the William J. Clinton Foundation to help strengthen the capacity of people throughout the world to meet the challenges of global interdependence. A powerful voice for progress around the world, President Clinton will share his unique insights and observations from the world stage, as well as point the way toward a common future based on shared goals and values. Read the press release.