Employees in your foodservice area have to adhere to a different set of customer service goals than your other store employees. Culture is the key to a great workforce and low turnover. Learn how to attract, recruit, hire, train, motivate, and LEAD a talented foodservice workforce that is focused on a culture for great satisfaction. Hear how your product quality, service quality and pricing combine to determine the satisfaction and value your customers place on your offerings.

What You Will Learn

• The importance of the Service Value chain to revenue growth and profits
• What should your goals be for foodservice and how should you measure them
• Key issues and actions to select, grow, engage and keep the best leaders
• The importance of good leadership to culture, employee motivation, and productivity