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9:00am - 2:00pm |
Sydney Harbour Bridge Climb (Separate Registration Fee) |
Off-Site | Sydney Harbor Bridge |
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2:00pm - 7:00pm |
NACS Hospitality Lounge & Registration |
TBD | Four Seasons |
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6:30pm - 9:00pm |
Welcome Reception & Dinner Cruise |
Off-Site | The Blue Room |
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8:00am - 9:00am |
Breakfast (Spouses Invited) |
TBD | Four Seasons |
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8:00am - 5:30pm |
NACS Hospitality Lounge & Registration |
TBD | Four Seasons |
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9:00am - 12:30pm |
General Session |
Ballroom 1 | Four Seasons |
9:00 am – 9:05 am |
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9:05 am – 9:20 am |
- Event and Program Framework
Kevin Coupe |
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9:20 am – 10:00 am |
- Market Segmentation: Who Does it Well and How to Do it Better
Brett Barclay, HIM!
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10:00 am – 10:30 am |
- Channel Blurring: Convenience Store, Supermarket and Fuel Convergence
Ramnik Narsey, Woolworth’s |
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10:30 am – 10:50 am |
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10:50 am – 11:30 am |
- Food Trends: Effectively Communicating the Healthy Food Offer
Ted Zittel |
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11:30 am – 12:10 am |
- Group Activity with Kevin Coupe
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12:10 pm – 12:30 pm |
- Review and overview of tour
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9:00am - 12:30pm |
Sydney Highlights Tour (Separate Registration Fee) |
Off-Site | Sydney |
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12:30pm - 1:15pm |
Lunch (Spouses Invited) |
TBD | Four Seasons |
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1:15pm - 5:15pm |
Format/Store Tours |
Off-Site |
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6:30pm - 7:15pm |
Networking Reception |
TBD | Four Seasons |
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7:30pm |
Supplier Hosted Dinners |
Off-Site | Locations TBD |
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8:00am - 9:00am |
Breakfast (Spouses Invited) |
TBD | Four Seasons |
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8:00am - 5:30pm |
NACS Hospitality Lounge & Registration |
TBD | Four Seasons |
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9:00am - 12:30pm |
Format/Store Tours |
Off-Site |
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8:30am – 11:30am |
Koala Park Sanctuary (Separate Registration Fee) |
Off-Site | Sydney |
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12:30pm - 1:15pm |
Lunch (Spouses Invited) |
TBD | Four Seasons |
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1:15pm - 5:15pm |
General Session |
Ballroom 1 | Four Seasons |
1:15 pm – 1:35 pm |
- Review and Format/Store Tour Recap
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1:35 pm – 2:05 pm |
- Customer-led Convenience Store Offers
Peter Struck, Coles |
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2:05 pm – 2:45 pm |
- Loyalty Programs: How to Implement Successfully
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2:45 pm – 3:15 pm |
- Innovative Supply Chain Initiatives
Leo Pucar, Caltex |
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3:15 pm – 3:30 pm |
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3:30 pm – 4:00 pm |
- 7-Eleven’s Successful Franchising Model in Australia
Warren Wilmot, 7-Eleven |
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4:00 pm – 4:30 pm |
- Credit Card Interchange Fee Reform: The Australian Experience and What’s Happening Globally
John Gove |
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4:30 pm – 5:00 pm |
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5:00 pm – 5:15 pm |
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6:30pm - 10:00pm |
Closing Reception & Dinner |
Off-Site | Sydney Opera House |
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8:30am-9:00am |
International Committee Breakfast |
Tanner | Four Seasons |
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9:00am - 1:00pm |
International Committee Meeting |
Tanner | Four Seasons |
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11:30am - 12:30pm |
International Committee Working Lunch |
Tanner | Four Seasons |
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6:30pm |
International Committee Dinner |
Off-Site | Quay Restaurant |
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Post-Forum Excursions to the Great Barrier Reef & Ayers Rock (Separate Registration Fee) |