Package Collection Comes to Singapore C-Stores

UPS and DHL now delivering packages for customer pick-up at c-store locations.

December 19, 2014

SINGAPORE – Consumers can now collect parcels from convenience stores throughout Singapore, as UPS and DHL both introduced new services this week.

UPS announced that its customers can now pick up packages from 20 7-Eleven convenience stores located at Shell fuel stations, at no extra charge, if a delivery man is not able to reach them at their shipping address first. DHL Express launched a similar service at 17 FairPrice Xpress and Cheers outlets at locations including Esso and MRT fuel stations. DHL plans to increase the service to 30 stores total over the next six months.

Ingrid Sidiadinoto, managing director of UPS Singapore, told news sources: "The online shopping market in Singapore is projected to reach $4.4 billion by next year, and UPS customers have raised concerns about not being available to sign off on their purchases when they arrive."
Similary, DHL senior vice-president and managing director of Express Singapore, Herbert Vongpusanachai, added: "As e-commerce continues to take the city-state by storm, this consumer-centric initiative is a major step forward.

The c-store deliveries do come with restrictions, however. For UPS, collection at the retail locations is only allowed if a delivery person is not able to reach a customer first at the original shipping location, and if a package is from a partner online store. Meanwhile, DHL Express allows all purchases from the online market place Gateway, which includes online stores like Amazon and eBay. Gateway users can also have their packages delivered directly to participating FairPrice and Cheers outlets, with a text message notification when the package is ready for collection.

The 2015 NACS Global Forum will be taking place in Singapore March 22-26, at the St. Regis Hotel. The event brings together convenience and fuel retailer leaders from around the world for the unique experience to connect, exchange ideas and see fresh perspectives in a dynamic, global marketplace. For more information, visit NACS Online.

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