TEMPLE, Texas – McLane Company Inc. announced its continued investment in analytics and performance tracking tools with the rollout of McLane Link. An online portal solution, McLane Link provides retailers access to key performance and operational data, including the ability to see order and delivery data by store and by item. Additionally, McLane Link improves operational efficiencies by providing a simple web-based guide that gives retailers quick access to key metrics.

Retailers can customize reports and resolve issues without needing to call their McLane representative. Reports can be viewed online or exported to Excel or PDF. A robust scheduling feature allows each customized report to be emailed directly to the customer or any number of other company employees. 

McLane Link features include:

• Service-Level Reporting: A detailed status report for all orders placed, received and en route, including the fill rate of each item as well as an overall service percentage.
• Delivery Reporting: A performance view of current and past delivery arrival times. A calendar feature allows for the review of delivery detail on a weekly, monthly or several month basis.
• Delivery Scheduling: A comprehensive directory of key account information for all retailer locations including billing cycle and mailing address. Retailers can view reroutes, load days and other scheduling information pertinent to each store location.
• Credits: An account of all credits issued by delivery drivers searchable by date range. Filtering can be applied to review specific locations, amounts or geographic details.
• Planograms: Corporate and store-level access to the latest planograms created from McLane’s Center for Category Innovation (CCI). Retailers are able to include their own store-level planograms and upload them directly into the McLane Link portal.
• Slice and Dice Report with Conditional Alerts: Each field can be reordered, removed or have column-level filtering, enhancing the user experience. Alerts can be added to notify retailers when specific conditions or thresholds have occurred.  

Currently four retailers have rolled out the solution and another 10 are scheduled to be in production by the end of November. According to Deon Johnson, vice president of customer technology at McLane, the intuitive nature of the portal makes learning fast and easy, taking only an average of 10-15 minutes.

“With McLane Link, our retailers can quickly locate the exact information they are looking for and customize a report specific to what is needed,” Johnson said. “It's exactly what our customers have asked for.”