ARLINGTON, Va. –
Yesterday, the National Grocers Association (NGA) and Balance Innovations
released the results of their joint 2013 Grocery Retailing Payments Study,
which is designed to create understanding of industry payment practices
relative to cash, check, debit and credit management, payments automation and
other payments related topics, such as coupons and e-commerce.
“There is a lot of
uncertainty about the technical future of payment processing. While consumers
have the most say in the success or rejection of future payments innovations,
retailers must also keep a watchful eye on their costs,” said Peter J. Larkin,
president and CEO of NGA, in a press release. “Costs related to employee
handling can be an indication of the need to improve payment processes and
remove inefficiencies, such as the more streamlined handling of cash and
checks.”
“Understanding the latest
trends helps retailers optimize their own internal payment mechanisms to reduce
shrink and inefficiencies and to meet payment processing needs,” added Shelley
Bosler, senior vice president of Strategic Initiatives for Balance Innovations.
Report highlights include
the fact that credit and debit now exceed 60% of dollar sales, followed by cash
at 23.1%. While check usage in the grocery channel has fallen to single digits
as a percentage of sales, they continue to have the highest average transaction
value at $63.21. The average transaction size across all forms of payments
stands at $27.65, with weekly transactions per store averaging 11,000.
The most commonly used
payment technologies include a point-of-sale at the service desk, check cashing
and Western Union, offered by at least half of grocery stores. Two-thirds of
grocery retailers do not yet image checks. Among those that do, check imaging
in the back office is more common than in-lane.
One-third of grocers have
some kind of online ordering system in place. An additional 8% are planning on
adding online ordering in the next two years. At 71% of companies, cashiers are
involved with counting tills. The majority of companies (94%) have a second
person counting the drawers as well, typically bookkeepers or front-end
managers.
Six in 10 companies have
automated over-short reports that they share throughout the company to limit
and prevent shrink: 80% share the findings with store operations; 53% with loss
prevention and 47% with internal audit.
While 12% never do store
cash audits, most companies do them either weekly (20%) or quarterly (28%). The
chosen methods vary: 38% do surprise store cash audits and 33% conduct both
surprise and planned ones.