Dunkin’ Expands Delivery and On-the-Go Ordering

The chain is expanding its mobile ordering program throughout the metro New York area, and testing delivery throughout the Boston region with Favor and DoorDash.

May 02, 2016

CANTON, Mass. – Dunkin’ Donuts is making its On-the-Go Ordering available exclusively for members of its DD Perks Rewards Program throughout the metro New York area. Beginning mid-May, DD Perks members can order Dunkin’ Donuts coffee, donuts and sandwiches, pay in advance with their smartphone and skip the line inside the store.

With On-the-Go Ordering, DD Perks members can place a mobile order up to 24 hours in advance, select their location, and confirm via the new Dunkin’ Donuts mobile app when they are ready to pick up their order. The order is automatically paid for using their Dunkin’ Donuts Card within the app. In the restaurant, DD Perks members can skip the line and go straight to pick up their items at a designated area.

According to Scott Hudler, vice president of global consumer engagement at Dunkin’ Donuts, “On-the-Go Ordering gives people who live and work in the metro New York area a quick, more convenient way to enjoy our signature coffee and full menu of food and beverages, any time of day.”

Following the initial On-the-Go Ordering test in Portland, Maine, at the end of 2015, Dunkin’ Donuts expanded the test throughout the greater Boston area in March. Last week’s announcement brings On-the-Go Ordering to more than 1,650 restaurants in the metro New York area.

Dunkin’ is also expanding its delivery service test to about 200 metro-Boston stores this week, through its partnership with delivery companies Favor and DoorDash, both of which strive to deliver orders within an hour.

“This is our sixth market, and it’s obviously one of our biggest ... and most important markets,” Sherrill Kaplan, vice president of digital marketing and innovation at Dunkin’, told the Boston Herald. “People in Boston have been asking for delivery for quite some time, so I think there’s pent-up demand.”

Favor will charge a $6 delivery fee per order placed via its mobile applications plus a 5% processing fee. DoorDash will take Dunkin’ orders through its website and mobile app, and make deliveries from 8 am to 10 pm. 

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