Bank of America Completes Installation of Talking ATMs

All of the ATMs are now voice-enabled in both English and Spanish for customers with visual impairments.

April 01, 2010

CHARLOTTE, NC - Every Bank of America ATM in the United States is now equipped with voice-enabled technology, enabling visually impaired customers to access its network of more than 18,000 ATMs.

The talking ATMs are equipped to provide both English and Spanish instructions, facilitating transactions for customers with visual impairments, the company noted. Additionally, the ATMs have audio jacks that deliver spoken instructions privately through standard headsets, an additional level of security. The American Council of the Blind applauded the move.

"Bank of America has long been a leader in understanding the needs of blind and low-vision banking customers," said Jeff Thom, president of the California Council of the Blind, an affiliate of the Arlington, Virginia-based American Council of the Blind. "From talking ATMs, to accessible online banking, to Braille bank statements, we are proud to have partnered with Bank of America for almost 15 years."

"Bank of America is pleased to offer talking functionality in over 18,000 ATMs across the country," said Rob Aulebach, ATM channel management executive. "This is just one of many services we continue to offer to our visually impaired customers. We are proud to offer innovative solutions at our ATMs so all of our customers have the control and choice to manage their everyday finances effectively."

Advertisement
Advertisement
Advertisement