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NACS State of the Industry Summit

Save the Date: April 4-6, 2017
Location: Hyatt Regency O'Hare, Chicago, IL




You Have Questions. We Have Answers. All Powered By Data.
One of the best ways to gain a competitive advantage is by using data to guide the direction of your business. Informed decisions can help you improve product offerings, retain customers, reduce costs and gain operational improvements to drive growth.

With nearly 50 years of convenience industry data, analysis and strategic insights behind it, the NACS State of the Industry (SOI) Summit provides the data-powered answers you need to help set the course forward for your business. This spring, we’re bringing together top-ranked business professors, economists and c-store retailers to help break down the latest consumer, financial and operational data across the convenience channel—live from the stage. Held over two, fast-paced days, this annual benchmarking conference is the only event where convenience retailers gain access to the newest metrics—as well as industry trends, opportunities and ‘watch-outs’—in essential topic areas such as finance, labor, store operations, merchandising and fuel sales.

By attending the SOI Summit, you’ll be among the first to:

  • Preview the newest retail data, industry benchmarks and key performance category insights. Gain a fresh perspective on how your business is performing against competitors in your region and the industry as a whole.
  • Learn how top performers stand above the rest. Discover how our industry’s top performers continue to grow their businesses, along with areas to enhance your own company's performance.
  • See how consumers drive the convenience retail model. Grow your sales and strengthen your bottom line using exclusive NACS data on consumer shopping behavior that tracks the path to purchase at U.S. convenience stores.
  • Get an intimate, regional look at financial and operational metrics. A panel of retailers and suppliers will comment on the major trends that influenced performance for each of their respective regions across the U.S. in 2016. 

See who’s already made plans to join us in April.

More Information
For any questions or to request more information, please contact:

Retail Attendee Inquiries
Melody Ain

Meetings & Registration Coordinator, NACS
(703) 518-4266

Supplier Attendee Inquiries
Michael Marino

New Business Development Manager, Winsight Media
(312) 940-1961

See What the SOI Summit Is All About




This year’s NACS State of the Industry (SOI) Summit will take place April 4-6, 2017, just outside of Chicago in Rosemont, IL, at the Hyatt Regency O’Hare Hotel.

Our research team is working with top-ranked business professors, economists and c-store retailers to develop another data-rich program with brand new insights into the trends, watch-outs and opportunities for our industry. Please check back often for the latest information.

A tentative schedule is listed below (as of January 4, 2017).


4:30pm - 7:00pm

​Onsite Registration Open

5:30pm - 6:30pm

​Evening Networking Reception

​9:00pm - 11:00pm

​NACSPAC Lounge – After Hour


7:30am - 5:30pm​

Onsite Registration Open

8:00am - 9:00am​

​Networking Breakfast

9:00am - 12:00pm

General Session
  • NACS Chairman Address
  • Various Speaker Presentations

12:00pm - 1:15pm​

Networking Lunch

1:30pm - 5:15pm​

​General Session / Concurrent Regional Breakout Sessions
  • Various Speaker Presentations

5:15pm - 6:15pm

​Evening Networking Reception

9:00pm - 12:00am

​NACSPAC Lounge – After Hours


7:30am - 12:00pm

Onsite Registration Open

8:00am - 9:00am

​Networking Breakfast

9:00am - 12:00pm​

General Session
  • Various Speaker Presentations






Some of the brightest minds inside and outside of our industry are set to deliver the first look at the newest convenience channel data this spring. Here’s a sneak peek at a few of the names who will be a part of this year’s speaker lineup.

David Nelson, Ph.D., Professor of Economics at Western Washington University and Founder and President of Finance & Resource Management Consultants Inc.
Nelson will provide a lively overview of the U.S. economy. Macro-economic activity including governmental policy changes are critical to convenience retailing performance. See how various economic indicators affected your company’s performance during 2016 and discover what opportunities are being created by the fast-changing economic environment.

Billy Milam III: The Numbers: A Financial and Industry Overview
Financial and operational metrics mirror the health of a convenience retailing business. This fast-paced session looks at specific metrics from top-line revenue growth to bottom-line pretax profitability measures that enable retailers to assess their own company’s performance, relative to the industry’s top performers. Milam is the president of Atlanta, Georgia-based RaceTrac Petroleum Inc. and a member of the NACS Research Committee.

Tom Kloza: Energy Markets—Focusing on Supply and Demand
Hear how lower-priced fuel markets drove retailer profitability during 2016, and learn more about the new drivers of oil supply and pricing in terms that everyone can understand. Kloza is the global head of energy analysis at OPIS and serves on the Fuels Institute Board of Advisors.




Registration for the 2017 NACS State of the Industry Summit is open to NACS retail members and NACS supplier members. If you are unsure about the status of your membership with NACS, or would like to learn more about how you can participate in the event, please contact:

Keith Harlow
Director, Retail Membership
(703) 518-4206

Nicole Walbe
Membership Manager, Supplier Relations
(703) 518-4229




Hyatt Regency O’Hare
9300 Bryn Mawr Avenue
Rosemont, Illinois, USA, 60018

Hotel Reservations
Conveniently located less than 3 miles from Chicago O’Hare International Airport, the Hyatt Regency O'Hare hotel will once again serve as the host location for the 2017 NACS State of the Industry (SOI) Summit. Complimentary airport shuttle service is available to and from the O’Hare Airport and hotel.

NACS has negotiated a discounted hotel rate of $189 plus tax per room, per night* for SOI Summit attendees. To secure your room and take advantage of this reduced rate, visit 2017 NACS State of the Industry Summit - Hotel Reservations and click on the purple “make a reservation” button. Reservations must be made by March 17, 2017

*Remember to book early: All rooms are based on availability and are not guaranteed. Please book your room early as room blocks have historically sold-out weeks before the event. 


Chicago Travel

Chicago O'Hare International Airport (ORD)
Chicago Midway International Airport (MDW)

Directions to SOI Summit Host-Hotel:
From Chicago O'Hare International Airport (ORD)
*Enjoy complimentary airport shuttle service to and from the O’Hare Airport and Hyatt Regency O’Hare. 
                   From Chicago Midway International Airport (MDW)

April weather in the Chicago area is typically pleasant, with average temperatures in the low to mid-50s, but the meeting rooms may get chilly so bring layers, just in case.



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