NACS

Understanding the Convenience Shopper 

Let's face it — if you're a CEO, you have a very clear scorecard. You check your sales before you get to the office. You're addicted to seeing results, take immediate action if you're heading off course, and get a dopamine hit to the brain if you hit a new high in sales. Imagine if your entire workforce had the same opportunity to view the key metrics they influence. Stop giving promotions, raises and extra hours to people who just show up — and stop dangling carrots and bribing employees to do what's already on their job description. In this session you will learn how to “gamify” your workplace by bridging the addictive video game environment into the work environment to drive employee performance and profits. Use game thinking and game mechanics to engage your workforce, and discover how to achieve greater results and change behavior by creating effective scorecards for field and store-level staff.
Speaker: Linda McKeena-Welch, Principal, Employee Peformance Strategies Inc.

The fuels and vehicles markets are changing at a much faster pace than ever, primarily due to federal policy. The fuels you sell tomorrow will be very different from what you sell today. Unfortunately, the introduction of these new fuels may not be coordinated in a way that benefits you or your customers. This session will discuss the changes that might occur within this key industry category, evaluate new technologies and fuels that are emerging, and share what NACS is doing to ensure the interests of all stakeholders are coordinated so that the best options for your customers are offered in a cost-efficient manner.
Speaker: John Eichberger, Vice President, Government Relations, NACS